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The Performance Improvement Company, Inc.


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Improving Client Satisfaction and Loyalty

Welcome, we're pleased that you're interested in discovering more about The Performance Improvement Company (TPIC) and how we can work together to effect substantial increases in the strength of your key client or customer relationships to measurably increase loyalty. As you learn more about TPIC, you'll see why so many business-to-business service companies and professional services firms have chosen us as their loyalty measurement and management partner.

Who We Are

We are a privately held company that is among the most experienced customer / client loyalty measurement and management service providers. Our passion is to combine our consulting, research and process experience to innovatively, systematically and practically improve their business performance.

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How We Do It

As consultants, we work with you to tailor the customer loyalty management process to your business needs.  Some of the key steps in the process include:

  • Recipient List Building
  • Questionnaire Delivery
  • Response Processing
  • Results Reporting
  • Loyalty Management

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What We Do

We gather and report customers' and clients' service perceptions and evaluations. We deliver real-time response reporting through secure web-based applications.  Our reporting systems are designed to transform data into actionable information, which in turn allows our clients to enhance loyalty at all organizational levels and locations.

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Take a tour of our ClientWize Loyalty Management Web Application

TPIC, The Performance Improvement Company, pioneered satisfaction measurement and loyalty assessment in business-to-business and professional services firms. Contact us for more information or a live demonstration. Start managing client loyalty now!

Contact Information:

Phone: 240.397.8830

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